FAQ

Q. What kind of products does Éclatelle offer?
A. Éclatelle provides premium beauty and self-care solutions designed for effortless elegance and daily confidence. Our range will continue expanding to include skincare, haircare, and personal wellness innovations.

Q. Are Éclatelle products safe to use?
A. Yes. All our products are carefully selected and tested to meet international quality and safety standards, ensuring that you can enjoy professional-grade beauty care at home.

Q. Where does Éclatelle ship to?
A. We currently offer free standard shipping to major European countries. We are continuously expanding our service areas.

Q. How long does shipping take?
A. Shipping typically takes 7–20 business days, depending on your location. Tracking information will be provided once your order is dispatched.

Q. What is your return policy?
A. We accept returns only in cases of defective or incorrect items. Please contact our support team within 7 days of receiving your order for assistance.

Q. How can I contact Éclatelle customer support?
A. You can reach us anytime at [your support email address]. We aim to respond to all inquiries within 24–48 hours.